"Tessitura is perhaps the only software system out there that is a true Customer Relationship Management (CRM) database. The value it adds is that it has sophisticated analysis tools on both the development and marketing side that can give immediate feedback on what's working."

"We have used Tessitura immediately to help reduce costs on direct mail by only mailing to the segments that are responding, fine-tuning appeals for better return on investment,and by responding immediately to all customer service issues."

"With the introduction of "real-time" (web) ticketing, we expect to reduce volume in the ticket office and allow us to use less part-time staff over time."

"We are exceeding our earned revenue goals in a down economic market."

"We have been using Tessitura as a means to meet customer expectations (via tracking and responding to customer problems immediately), being able to add performances on a moment's notice, adjust our ticket prices at will (we increased single ticket prices in December based on high demand), and being able to increase marketing efficiency by having automatic and immediate feedback on what audience segments were buying."

"We are currently projecting ahead of budget in ticket revenue due to the fact we could increase pricing on the fly, add performances quickly without losing valuable sales time, and having a better method of targeting our marketing materials."

"Development is running close to budget which is good news in our current economic climate."

"The increased efficiency in our IS department enabled us to reduce our capital expense projections for future years."

"At the Kennedy Center, we do a very large volume of single ticket sales (app. $25 million per year), and recently we sold $1,000,000 worth of single tickets in just two days for our Sondheim Celebration.Tessitura handled it beautifully."

"Tessitura has allowed us to track and offer marketing promotions on a level that would never be possible in ArtSoft. As a result, we are much more responsive to our ticket buying public, and have achieved a 17% increase in earned revenues this past year. Obviously,Tessitura is not the ONLY factor which helped us achieve these results, but for the first time we can track and report on exactly where and how we were successful - which helps us plan better for the future. Productivity has increased as a result of time saved in report responses (what took an hour or more to sort in ArtSoft is done within a minute in Tessitura)."

"We all need the best tools available in order to maximize our results. Tessitura has proved to be a dramatic improvement for The Santa Fe Opera."

"The economic climate we are working in these days makes it crucial that the tools we use to generate revenues be of the same caliber as the art we create and I know in Tessitura, we have the best. In fact, I believe the creation of this network and the explosion in the number of users is one of the great stories in the arts in North America." (Bill Mason, General Director of Lyric Opera of Chicago - opening remarks for Tessitura Network, Inc. Business Conference and User Meeting - August 14, 2002)